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Whitelist
The whitelist is used to allow email to be received from specific email domains
and addresses. It is used along with the blacklist to, for example, allow email
from a specific address in a blacklisted domain to be accepted into the help
desk (and not suspended). For more information, se
e Using the whitelist and blacklist settings .Widget
A widget is a small application that extends the functionality of the help desk.
You can add widgets into the help desk (they are displayed in the right side
of your help desk pages) for a number of popular cloud-based applications
and services such as Salesforce and Google Analytics or you can create your
own custom widgets.